Player Safety
Responsible Play
Winbig9ja is built to be fun, transparent, and fair. We take our duty of care seriously. This page explains the tools and resources available to help you play responsibly.
Our Commitment
Participation in a house draw should be an enjoyable experience — never a source of financial stress or harm. If you or someone you know is struggling, we have tools and partners ready to help.
Know the Signs
Warning Signs to Watch For
Participating in draws becomes problematic when it stops being entertainment. If any of the following apply to you, please read the support section below.
Spending more on entries than you can comfortably afford
Chasing losses by purchasing entries immediately after an unsuccessful draw
Neglecting work, family, or financial responsibilities to fund entries
Borrowing money to purchase entries
Feeling anxious, irritable, or depressed when not participating
Lying to friends or family about how much you spend on draws
Using bills money or emergency savings to fund entry purchases
Player Controls
Tools Available to You
Self-Exclusion
You may permanently close your account and be excluded from all future draws at any time. Email selfexclusion@winbig9ja.com and your account will be closed within 24 hours. Self-exclusion is irreversible for a minimum period of 12 months.
Spending Limits
Set a monthly or per-draw spending limit in your account settings. Once a limit is reached, you will be unable to purchase additional entries until the period resets. Limits can be decreased immediately but take 7 days to increase, giving you time to reflect.
Reality Check Reminders
Enable periodic reminders that show your total spend for the current month. These appear at checkout and can be turned on in your account settings under "Responsible Play Preferences".
Cooling-Off Period
If you want a break from the platform, request a 30, 60, or 90-day cooling-off period. Your account will be temporarily suspended and you will not be able to purchase entries during this time.
Get Help
Support Organisations
If you are concerned about your own or someone else's gambling behaviour, please reach out to one of the following free and confidential services.
Addiction Counsellors of Nigeria (ACON)
0800 ACON HELP (0800 2266 4357)Free, confidential helpline — 24 hours, 7 days a week.
National Agency for the Prohibition of Trafficking in Persons (NAPTIP)
0800 NAPTIP (0800 6278 47)Also provides referrals to behavioural health counsellors.
Mind & Mental Health Nigeria
info@mindnigerianmental.orgOffers confidential online and in-person counselling services.
Gamblers Anonymous Nigeria
ganigeria@gmail.comPeer support groups meeting weekly in Lagos, Abuja, and Port Harcourt.
Need to act now?
Email our responsible play team directly at safeguard@winbig9ja.com or call us on +234 800 000 0000.
FAQ
Common Questions
Can I set a limit on how much I spend per month?
Yes. Log in, go to Account Settings, and select Responsible Play. You can set a monthly or per-draw naira limit. Limits apply immediately when set.
How do I self-exclude?
Email selfexclusion@winbig9ja.com from your registered address. Your account will be closed within 24 hours. Self-exclusion lasts a minimum of 12 months and cannot be reversed before this period expires.
Will self-exclusion affect my existing entries?
Existing entries purchased before self-exclusion remain valid. If those draws have not concluded, you will receive any applicable prize or refund at the end of the draw cycle.
Is there a minimum age verification?
Yes. All new accounts are age-verified during registration. We use third-party identity verification and may request additional documentation if we are unable to confirm that you are 18 or older.
What if I suspect someone is using my account without consent?
Contact us immediately at support@winbig9ja.com or call +234 800 000 0000. We will freeze the account and investigate.
Play with Confidence
Every draw is independently audited, publicly streamed, and fully regulated.